That’s Not My Penguin Usborne

Fast Shipping & Professional Packing

Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other world-class carriers, we can offer a variety of shipping options. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and exact specifications. Your products will go through an extensive inspection and will be properly secured before they are shipped. Everyday we deliver thousands of packages to clients from all over the world. This shows that we're committed to becoming the biggest online retailer in the world. There are distribution centers and warehouses located in Europe as well as the USA.

Orders that include more than one item are assigned processing times according to each item.

We will carefully examine all items before sending. The majority of orders are delivered within 48 hours. Expected delivery time is between 3-7 days.

Returns

Stock is dynamic. It is not managed entirely by us, since we're involved with several parties such as the factory and the storage. Stock levels can fluctuate at any given time. It is possible that the inventory could run out once the order has been made.

Our policy lasts 30 days. If it's been longer than 30 days since you made your purchase and we're unable to offer you a full exchange or refund.

For your item to be considered eligible for return the item must not be opened and in the condition you received it in. It should also be in the original packaging.